Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for simply changing your
mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If a refund for change of mind is approved then you may be required to pay delivery charges and a warehouse restocking fee.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@projectshade.com.au
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at hello@projectshade.com.au
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund for change of mind, the cost of return shipping will be deducted from your refund.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product please contact hello@projectshade.com.au for more information.